SHIPPING & RETURNS

ST. ROSE currently ships throughout the USA only through st-rose.com. At this time we are not yet able to ship our products internationally due to regulations pertaining to the alcohol content of perfumes.

For international shopping please see our Stockists page for local boutiques near you or contact us as connect@st-rose.com

SHIPPING TIMES

Our artisanal fragrance house creates in small batches, we generally process orders within 3 to 5 business days (Monday-Friday). Shipping times are typically 2 to 3 business days once an order ships from our NY studio. You will receive an email confirmation from us when your order ships that will include your tracking information.

SHIPPING PROTECTION 

We offer a Shipping Protection Option at checkout that will insure your package. If you opt out of Shipping Protection, we are unable to offer refunds or replacements on any lost or stolen packages which have been confirmed delivered to the shipping address. If you've added a Protection Plan and your item is lost or stolen, please make your claim here: claims.route.com

Email connect@st-rose.com with any additional questions regarding shipping and delivery.

RETURNS & EXCHANGES

If you are interested in returning an unopened, unused product with packaging fully intact within 14 business days of delivery, you may initiate a return request by emailing connect@st-rose.com and referencing your order number. Samples and Discovery Sets are not eligible for return. Returns will only be accepted if labels and original packaging are fully intact and in a resellable condition. Once the product is received we will refund the product purchase amount minus a restocking fee of $15. The customer is responsible for the costs of delivery and return shipping. We recommend that Customers keep tracking/proof of return shipment and ST. ROSE accepts no liability in the event that such proof cannot be produced and items lost in transit back to ST. ROSE will not be compensated for. Only merchandise received by the ST. ROSE Returns Department will be eligible for a refund. Returned merchandise must be received no later than 14 (fourteen) days from the day on which the Customer was provided with their RMA number.

If you have a quality concern such as breakage during transportation or malfunction within a 14-day period following delivery, please take a photo of the issue in question and send it with your order number and description to connect@st-rose.com and we will happily proceed to resolve the issue.

To prevent receiving a fragrance that you simply don’t like, we suggest you order one of our Discovery Sets or individual samples first so you can test each scent prior to purchasing a full size bottle.

Items purchased online at ST-ROSE.com will not be accepted in retail store or pop-up locations or any third-party locations carrying ST. ROSE merchandise. Products that were not purchased on the Website or through the Customer Service Centre may NOT be returned to the ST. ROSE Returns Department.

You may not sell or resell any of the products you receive from us.

 

ADDITIONAL QUESTIONS

For any other questions, please contact us via email at connect@st-rose.com. Please reference your order number within your email to help facilitate the process. If you need to speak with someone, we are happy to help and arrange a time to speak over the phone. We are available Monday through Friday, between 10:00AM and 5:00PM Eastern standard time.